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How to avoid unprofitable customers
Oct 14, 2024

How to avoid unprofitable customers

...and increase profits!

Jay Zaltzman
Jay Zaltzman
Beyond research: empathy
Sep 17, 2024

Beyond research: empathy

Empathy makes marketing more effective

Jay Zaltzman
Jay Zaltzman
Using ethnography to get at the truth
Sep 04, 2024

Using ethnography to get at the truth

Observing people's behavior in real life

Jay Zaltzman
Jay Zaltzman
The customer trust gap
Aug 14, 2024

The customer trust gap

90% of business executives think customers highly trust their companies while only 30% of consumers actually do.

Jay Zaltzman
Jay Zaltzman
Not a Research Tidbit!
Jul 31, 2024

Not a Research Tidbit!

Second Act Retreat, Palm Springs, Oct. 4-6

Jay Zaltzman
Jay Zaltzman
Using humor in research
Jul 23, 2024

Using humor in research

Improves results... when used correctly

Jay Zaltzman
Jay Zaltzman
Mindful consumerism: quality over quantity
Jul 16, 2024

Mindful consumerism: quality over quantity

Consumers are making deliberate choices that align with their values

Jay Zaltzman
Jay Zaltzman
Getting inside customers’ brains
Jul 10, 2024

Getting inside customers’ brains

Understand habituation to market more effectively

Jay Zaltzman
Jay Zaltzman
Digital OOH: not your grandfather’s billboard!
Jun 26, 2024

Digital OOH: not your grandfather’s billboard!

How it works

Jay Zaltzman
Jay Zaltzman
Market Research, Fast and Slow
Jun 12, 2024

Market Research, Fast and Slow

Sometimes slower is actually better!

Jay Zaltzman
Jay Zaltzman
How to develop a brand story
Jun 04, 2024

How to develop a brand story

It helps brands get and keep more customers

Jay Zaltzman
Jay Zaltzman
Hyper-personalization gives companies an edge
May 29, 2024

Hyper-personalization gives companies an edge

It’s not just for Amazon and Netflix anymore

Jay Zaltzman
Jay Zaltzman
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